Refund Policy

Last updated: May 01, 2025

At e-Filing Assistant, we strive to ensure complete satisfaction with our services. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

  • You will continue to have access to the service until the end of your current billing period
  • No refunds will be issued for the unused portion of your subscription
  • Recurring payments will be stopped

2. Refund Eligibility

We may consider refunds in the following circumstances:

  • Technical issues preventing the use of our service
  • Incorrect charges or billing errors
  • Service unavailability for an extended period
  • Other exceptional circumstances at our discretion

3. Free Trial

Our free trial period:

  • Does not require a refund as it is free of charge
  • Can be cancelled at any time without penalty
  • Will automatically convert to a paid subscription unless cancelled before the trial ends

4. Refund Process

To request a refund:

  1. Contact our support team at support@efilingassistant.com
  2. Provide your account details and reason for the refund request
  3. Include any relevant documentation or evidence
  4. Allow up to 5-7 business days for review and processing

5. Payment Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Other payment methods: Varies by provider

6. Non-Refundable Items

The following are not eligible for refunds:

  • Consumed credits or processing quotas
  • Special promotional offers marked as non-refundable
  • Services used beyond the refund eligibility period
  • Accounts suspended due to Terms of Service violations

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after such changes constitutes your acceptance of the new Refund Policy.