Privacy Policy
Effective Date: May 01, 2025
Last Updated: May 01, 2025
Welcome to eFiling Assistant ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal and professional information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your information when you use our web application and related services.
1. Applicability
- Users accessing or using the eFiling Assistant web application;
- Any personal data, sensitive personal data, and user content submitted via the platform. We do not collect any sensitive personal data, and users are requested not to upload any sensitive personal data on our website either by way of uploading of documents or otherwise.
2. Information We Collect
We may collect the following types of information:
- a. Personal Information (as defined under the Information Technology Act, 2000):
Name, email address, contact number, and professional details;
Payment details (via third-party payment gateways);
IP address, browser details, and device information.
- b. Document Data / Uploaded Files:
PDF, Word, and similar documents uploaded by users for processing;
These may contain client information or confidential legal content.
3. Purpose of Collection
We collect and process information for the following purposes:
- To provide document processing services (e.g., OCR, bookmarking, pagination);
- To enhance, maintain, and secure the platform;
- To communicate with users regarding account, service updates, or support;
- For billing and subscription management;
- For compliance with applicable legal and regulatory obligations.
4. Use of Artificial Intelligence and Third-Party Services
eFiling Assistant may transmit uploaded documents to trusted third-party AI service providers (e.g., OpenAI, Anthropic/Claude, etc.) solely for processing and improving document outputs.
- These providers process data temporarily and under strict confidentiality and security protocols;
5. Data Sharing and Disclosure
We do not sell or share personal or document data with any third parties except:
- Service Providers: For hosting, processing, payment, improving, or AI integrations, under confidentiality agreements;
- Legal Authorities: When required under applicable laws or by legal order.
6. Data Retention
- Uploaded documents are retained temporarily for processing and improvements;
- Account and transaction-related data may be retained as required by law or accounting standards.
7. Data Security
We implement reasonable security practices and procedures in line with the market standards.
Despite our efforts, no system is 100% secure. Users are advised to avoid uploading documents that contain any sensitive or privileged information unless absolutely necessary.
8. User Rights
You have the right to:
- Review and correct your personal information;
- Withdraw consent (subject to service limitations);
- Request deletion of your account or data;
9. Cookies and Tracking
We may use cookies or similar technologies to enhance user experience, manage sessions, and analyze usage patterns. Users may disable cookies through browser settings, though certain features may become unavailable or malfunction.
10. Children's Privacy
Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from children.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be notified by way of updation on the webpage itself. Continued use of the platform after such updates constitutes acceptance.
12. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us.